Our Procurement Services, End to End
Rakaya covers the full procurement cycle for food service and hospitality: finding verified suppliers, requesting and comparing quotations, placing and tracking orders, confirming deliveries, inspecting quality, and settling invoices — each stage handled on the platform rather than across email, phone and spreadsheets.
Supplier Discovery and Requests for Quotation
Browse a catalogue of verified suppliers and their products, or publish a request for quotation and let suppliers come to you. Responses arrive in a comparable format — price, minimum quantity, lead time and validity side by side — so you can award the order on the numbers instead of on whoever replied first.
Order Management and Delivery Tracking
Turn an accepted quotation into a purchase order in one step, then follow it through the supplier warehouse, dispatch, and delivery confirmation. Scheduled and repeat orders, pre-built order lists and smart reordering cut the routine work of restocking the same items every week.
Quality Inspection and Complaints
Record receiving inspections against the shipment they cover, attach evidence, and raise a complaint that stays linked to the original order. Both sides see the same history, which is what makes a shortage or a rejected batch a solvable problem rather than an argument.
Invoicing, Payments and Credit
Tax invoices, credit notes and refunds are issued against the order and shipment they belong to, and statements reconcile automatically. Buyers can be granted a credit limit to buy now and settle later, so ordering is not constrained by the timing of cash on hand.